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Permanent
Vendors & System Integrators
Tech Support & Projects
United Kingdom
-
C1015/4178

Support Engineer - IP and Compression Systems

This job has been filled.

Support Engineer – IP and Compression Systems

 

Technical Support Engineer position with a Broadcast over IP systems integrator, with focus on broadcast compression systems support and IP technologies.

 

Responsibilities:

  • Working as part of a team of presales, design, project delivery and support engineers, you will provide 1st line and 2nd line technical support for compression systems and IP networking technologies, both remote and onsite
  • Investigate, diagnose and resolve issues in a timely manner
  • Escalate and manage on-going cases where needed
  • Maintain customer relationships and satisfaction
  • Create and update documentation of customer requests, the progress of cases, and resolution
  • Close communications with customers, other team members, and manufacturer partners to ensure support cases are handled and resolved appropriately
  • Participation in the on-call rota

  

Requirements:

  • Technical support engineering skills with video compression systems and standards
  • Understanding DVB/MPEG transport streams
  • Ability to configure and troubleshoot switches at the command line interface level.
  • Skills with network analysis and packet capture tools (e.g. Wireshark)
  • Well organised, an eye for detail, clear communications skills, and customer-facing attitude
  • Driving licence and passport

Click Apply Here to submit your CV for consideration.

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