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Permanent
Vendors & System Integrators
Technical Pre-Sales , Tech Support & Projects
United Kingdom
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4249

Projects and Support Engineer - Audio Communication

A varied, hands-on and customer-facing engineering vacancy with a reputable broadcast systems manufacturer known for their high-quality communication products. This vacancy combines project engineering/commissioning, technical support, design and technical presales. With flexibility to work from home depending on experience.

 

Responsibilities:

  • Providing technical support, resolving technical issues both remotely and on customer site
  • Commissioning and managing projects on customer site
  • Supporting the sales team with your technical knowledge, capturing customer requirements and recommending appropriate solutions
  • Designing and delivering suitable solutions as per customer requirements
  • Delivering demonstrations and presentations
  • Travel to customer sites across Europe when required, which can be approximately 1-2 trips every 2 weeks, for 1-3 days at a time.  

 

Requirements:

  • Strong technical knowledge either within talkback/audio communication systems, or across the broader live production environment
  • Networking skills would be advantageous, such as configuration skills with Cisco/Arista switches
  • Experience working for either a broadcaster or broadcast systems manufacturer, ideally as a Technical Support Engineer with keenness to develop skillsets
  • Eagerness to take on customer facing responsibilities (e.g. technical consultations, presentations, working at tradeshows, requirements capturing, relationship management)
  • Excellent communications skills in written and verbal English
  • Motivated, self-driven, customer-focused personality. Able to build and maintain relationships, take responsibility, and work well with customers

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