Sector
Use Ctrl (Command on Mac) to Select Multiple
 
Discipline
Use Ctrl (Command on Mac) to Select Multiple
 
Sector
Use Ctrl (Command on Mac) to Select Multiple
 
Discipline
Use Ctrl (Command on Mac) to Select Multiple
Permanent
Tech Support & Projects
Vendors & System Integrators
United Kingdom
-
4325

Technical Support Engineer - File-based Workflows

A customer-facing technical support engineering vacancy with a one of the largest and reputable manufacturers in the broadcast industry. Known for their high-quality products across live production, playout, post-production, broadcast infrastructure, and newsroom workflows. This vacancy is focused primarily on their broadcast media server product line.

 

Responsibilities:

  • Responsible for providing specialist engineering support for a complex broadcast media server product line connecting newsrooms, editing suites, MAM and playout, along with replay and slow-motion products
  • Providing deep technical support, maintenance, upgrades, troubleshooting, and resolving technical issues remotely from the office and on customer site, covering the EMEA region
  • Maintain relationships with customers throughout support cases, both over the phone, email and face to face
  • Collate information regarding technical issues and set expectations directly with customers
  • Travel to customer sites across the EMEA region when required, which is around 50%

 

Requirements:

  • Strong technical knowledge within the broadcast file-based workflow, such as broadcast media servers, newsrooms, MAM, editing systems, post-production, or playout
  • Currently working in a Technical Support/Broadcast Engineer position at a broadcast systems manufacturer, broadcaster, systems integrator or distributor
  • Basic experience with MS SQL, with the ability to perform queries
  • Basic networking skills, such as setting IP addresses
  • Experience in Windows and/or Linux environments
  • Experience with JavaScript or command line would be advantageous
  • Motivated, self-driven, customer-focused personality. Able to build and maintain relationships, take responsibility, and work well with customers
  • Excellent communications skills in written and verbal English

Send Me Your Details

Attach CV*
Allowed file size is 5Mb and file types are: doc, docx, txt, pdf, rtf, xls