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Tech Support & Projects
Vendors & System Integrators
United Kingdom

Technical Support Engineer - File-based Workflows

A customer-facing technical support engineering vacancy with a one of the largest and reputable manufacturers in the broadcast industry. Known for their high-quality products across live production, playout, post-production, broadcast infrastructure, and newsroom workflows. This vacancy is focused primarily on their broadcast media server product line.



  • Responsible for providing specialist engineering support for a complex broadcast media server product line connecting newsrooms, editing suites, MAM and playout, along with replay and slow-motion products
  • Providing deep technical support, maintenance, upgrades, troubleshooting, and resolving technical issues remotely from the office and on customer site, covering the EMEA region
  • Maintain relationships with customers throughout support cases, both over the phone, email and face to face
  • Collate information regarding technical issues and set expectations directly with customers
  • Travel to customer sites across the EMEA region when required, which is around 50%



  • Strong technical knowledge within the broadcast file-based workflow, such as broadcast media servers, newsrooms, MAM, editing systems, post-production, or playout
  • Currently working in a Technical Support/Broadcast Engineer position at a broadcast systems manufacturer, broadcaster, systems integrator or distributor
  • Basic experience with MS SQL, with the ability to perform queries
  • Basic networking skills, such as setting IP addresses
  • Experience in Windows and/or Linux environments
  • Experience with JavaScript or command line would be advantageous
  • Motivated, self-driven, customer-focused personality. Able to build and maintain relationships, take responsibility, and work well with customers
  • Excellent communications skills in written and verbal English

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